Privacy Policy

Business Name: MidwifeMe

Company Name: Sky High Pty Ltd

ABN 11675348704

Welcome to our website. The following Privacy Policy statement details how MidwifeMe may utilise information gathered from users interacting with our organisation via this website. By continuing to browse and utilise this website, you agree to adhere to the privacy policy.

At MidwifeMe, we prioritise your privacy. This Privacy Policy explains how we gather, handle, utilise, and reveal personal information in compliance with the Privacy Act 1988 (Cth) and specifically the Australian Privacy Principles (APPs) within that Act.

What Personal Information We Collect:

  • We only gather information essential for our operations or functions.
  • When we need your personal details, we will request them, usually when you inquire about or purchase our products and services.
  • The types of information we may collect include:
  • Identity Information: name, location, website address, date of birth, nationality, employment details, and third-party usernames.
  • Contact Information: email address, social media profiles, phone and fax numbers, third-party usernames, residential, business, and postal addresses.
  • Behaviour Information: habits, movements, trends, decisions, webpage views, online activity, associations, memberships, finances, and purchases.
  • Internet Data: Internet Protocol or “IP address,” referring website addresses, browser type, operating system, domain name, access times, and other data typically collected by analytics services like Google Analytics.
  • Business Information: business or project details if it is operated personally, including professional affiliations or services offered.
  • Other: any additional information provided to us, such as details necessary for service delivery, responses to your inquiries, services we offered or you inquired about, customer survey responses, and information shared directly or indirectly through our services.

How Your Personal Information Is Gathered

If you are a customer, potential customer, or website user interested in our products and services, we will primarily collect your personal information when you make a purchase or inquire about our offerings. This information is entered by you directly on our website. Additionally, we may gather personal data while providing our services to you.

Your personal information might also be collected indirectly through the use of cookies on our website. Cookies are digital files associated with your browser that can track your online activities. If you visit our website, a cookie may contain some of your personal information. Cookies serve various purposes like monitoring usage, enabling user registration, assisting with inquiries, or tracking your website visits. You have the option to delete cookies from your browser or disable them by adjusting your settings.

How We Safeguard Your Personal Information

When we handle your personal information, we take necessary measures to safeguard it as outlined in the APPs. This includes protecting it against misuse, interference, loss, unauthorised access, modification, or disclosure.

We store and manage personal information through:

  • Storage Services: Utilising third-party data storage services that manage information technology infrastructure professionally.
  • Software Services: Engaging third-party application providers for business applications and storing data with the associated application on infrastructure provided by these providers.
  • Business Devices: Using devices operated by our business employees.
  • Paper Files: Keeping printed paper files secure.

To secure the personal information we gather, we:

  • Credentials: Employing authentication credentials for each part of the data storage infrastructure under our control, following best practices.
  • Passwords: Generating strong passwords using specialised software to minimize vulnerability to “brute force” attacks.
  • Encryption: Storing the generated passwords securely using specialized encryption software.
  • Reputable Vendors: Ensuring that third-party providers handling our data are reputable and take necessary security precautions.

Reasons for Collecting and Using Your Personal Information

Our aim in collecting and utilising your personal information is to gain a deeper understanding of your needs and those of your business, thereby offering improved services.

Furthermore, we gather, retain, and share your personal details to:

  • Identify individuals to deliver our products and services.
  • Engage with you to provide our products and services, which includes sharing information about our offerings, marketing, promotions, as well as conducting competitions, surveys, and questionnaires.
  • Deliver our products and services to you.
  • Engage in transactions with you to provide our products and services.

Reasons for Disclosing Your Personal Information

We may share your personal information for the purposes for which it was collected, which will be clear at the time of collection. For instance, to enhance your online business presence, we may need to share details like your phone number or email address as part of our products and services. Additionally, we might disclose personal information to partner companies for administrative and data processing services to ensure affordability of our offerings.

Your personal information may be disclosed if required by law, following the guidelines of the APPs and the Privacy Act.

Access to and Correction of Your Personal Information

We will grant you access to your personal information in accordance with the APPs and the Privacy Act, allowing you to access this information in most cases. Certain exceptions specified in the APPs and the Act may apply, and if access is denied for any of these reasons, we will provide an explanation.

To request access to your personal information, please contact us at midwifeme@outlook.com.au or PO Box 1144, Esperance, WA 6450.

Once your identity is verified, we will guide you on the next steps, which may involve a fee in certain circumstances.

We aim to respond to your access request within 30 days, considering various factors such as the nature of the information, its storage, and any related circumstances. If any personal information we hold about you is inaccurate, incomplete, or misleading, you can request corrections by contacting us using the provided details. We will promptly correct any inaccurate information to ensure its accuracy, completeness, and relevance, and notify relevant third parties of any corrections made.

If you wish to lodge a complaint about our handling of your personal information, please address it to us first in writing or to the Office of the Australian Information Commissioner (OAIC) if necessary. Upon receiving your complaint, we will review it within 14 days, acknowledge receipt, address the complaint’s merits, seek advice if needed, and keep you informed of our progress. If unresolved, or if you are dissatisfied with our response, you can escalate your complaint to the OAIC, ensuring you have attempted to resolve the matter with us first.